Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk.
Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients' success.
We provide our clients with the insight to focus resources and ensure they are prepared to resolve the issues and crises that occur in any ambitious global organisation.
We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow.
From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.
Our people
Working with our clients our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
Job purpose
The Analyst Team Lead oversees day-to-day management of a 24/7 global analytical team for a Client's Resilience Centre.
This includes analytical delivery responsibilities as well as managing a team of people, the 24/7 coverage schedule, and the overall quality of deliverables in the Client environment.
This role will be part of a 24/7 'follow the sun' team.
It will be a requirement to work on public holidays and weekends as determined by the team's coverage schedule.
The Analyst Team Lead manages quality and ensures timely delivery of travel support, event monitoring, and operational intelligence.
This role leads a team of global analysts, manages escalations, and ensures consistent execution of monitoring, triage, and response workflows.
The Team Lead partners with internal stakeholders and vendors to support employees and events during routine operations and time-sensitive incidents.
Tasks and responsibilities
Lead daily operations for a global analyst team supporting travel, events, and operational intelligence.
Serve as an escalation point for complex travel cases and elevated incidents.
Coach and mentor analysts; provide feedback and ensure adherence to SOPs.
Proactively monitor travel-related developments affecting employees.
Provide traveller assistance and coordinate secure transportation and vetted third-party vendors.
Deliver pre-trip advisories, briefings, and targeted traveller outreach.
Support travellers in distress, including medical, documentation, or security issues.
Review upcoming internal and external events and produce event-specific situational summaries.
Conduct targeted monitoring during event windows and support on-ground teams remotely.
Manage mass-notification groups and support incident communications.
Triage real-time alerts, assess operational relevance, and escalate per defined workflows.
Produce concise, time-bound intelligence outputs and support internal intelligence teams as needed.
Team Lead Responsibilities
Manage coverage for a 24/7 global team in a shift environment, including approving PTO, ensuring timesheet compliance, and maintaining service continuity.
Control for quality of delivery on Client tasks and ensure timely customer service-oriented team culture within the Client ecosystem.
Conduct regular check-ins, provide coaching and continuous performance feedback, manage performance improvement plans, and support career development.
Serve as the main liaison between team members and Control Risks management team, ensuring timely updates and support for client deliverables.
Participate in hiring processes, collaborate with Talent Acquisition, and ensure team alignment with client expectations.
Lead onboarding tasks (e.g., scheduling, equipment, success plans) and manage off-boarding logistics.
Demonstrate strong leadership, emotional intelligence, communication, and organisational skills with a commitment to excellence.
Knowledge and Experience
A bachelor's degree in history, political science, intelligence analysis, criminal justice, or a related discipline.
4-6 years of experience in intelligence gathering in the private sector (in lieu of private sector experience, minimum requirement former government intelligence community or military intelligence experience).
Experience as a team lead or as a senior analyst on an intelligence team.
Proven ability to accurately draw conclusions by synthesising raw data and information from multiple, unrelated sources into a finished comprehensive product.
Strong ability to identify and solve complex problems and carry out responsibilities with little or no supervision, at times under adverse and stressful conditions.
Control Risks offers a competitive compensation package commensurate with the role, experience and region.
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