Role Overview:
The Customer Support Representative 1 role is a dynamic opportunity for an individual to provide top-notch customer service in a fast-paced environment. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work under pressure.
Key Responsibilities:
* Provide timely and efficient responses to customer queries
* Handle customer orders accurately and within agreed service levels
* Liaise with relevant teams to ensure prompt delivery to customers
* Manage urgent and emergency orders as needed
* Log all internal and external customer feedback correctly and on time
Required Skills and Qualifications:
* Excellent written and spoken English language skills
* Fluency in Italian
* Good working knowledge of Microsoft Office
* Attention to detail and accuracy
* Ability to multitask and work under pressure
Benefits:
* Opportunity to work in a multinational customer support environment
* Chance to develop excellent communication and problem-solving skills
* A supportive and communicative team environment
Qualifications:
1. 1-2 years' experience in a multi-national customer support or contact centre environment
About Us:
We are committed to providing excellent customer service and building strong relationships with our customers. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you!