This role is available for someone who has experience working in a Hotel environment in either a Reservations, Revenue or Front Office role for a minimum of 2 years. Ideally someone who is confident, customer focused and who is technically minded. This role is ideal for someone looking to upskill and learn more about the field of Revenue Management. The role is full time, the successful candidate will be able to choose from a variety of workplace options – fully remote, fully office based or a hybrid option.You will be responsible for client support, relationship building, system training & successfully onboarding new clients to our software. To liaise with the Development Team, Lead Developer and Business Manager and have the ability to multitask projects.The ideal candidate would havePrevious experience in customer focused rolePrevious Hotel experience in a Reservations, Revenue or Front Office roleExperience with Property Management Systems & Channel ManagersProficient in MIcrosoft ExcelExcellent organisation and administrative skillsThe ability to multitask, prioritise & juggle timelinesStrong ability to manage relationshipsA self-starter who is able to manage their time and work to deadlinesComfortable working on multiple projects at the same timeGood attention to detailConfidence to speak up if you are unsure or need helpAbout The RolePrinciple AccountabilitiesClient Support and RetentionTo maintain regular contact with existing clientsTo handle & prioritise customer requestsTroubleshoot a variety of technical issues customers may experience and manage any escalations internally around these issues.Provide ongoing training to clients to ensure they successfully adopt Rate Wise productsManage multiple client cases at a time with strict observance of associated tasks and deadlines.To communicate clearly, professionally & effectively with clients & partner software companiesBecome a Rate Wise product expert to enable you to carry out a successful implementation for each customerNew BusinessTo establish a good working relationship from the outset by communicating meaningfully with new clients and ensuring that their experience with Rate Wise is a positive and professional oneTo carry out & complete the onboarding process with new clients & assist with the training processTo identify potential new clients from existing customers and pass on any leads to the Business ManagerRate Wise Development & SupportTo liaise with the Business Manager and Development Lead, to issue tasks to the development team and prioritise the work load: Prioritising clients firstlyTo follow up on issued tasks and to verify the work has been completed by testing it where possible.To become competent in the applications we use to help streamline our productivity:, MS Teams and Microsoft Azure.To follow up on any errors, bugs, failures in systems and ensure we rectify and bring all issues to a closed or fixed status.To work with the Rate Wise development team by capturing customer feedback. Actively make suggestions and recommendations for software enhancements in line with client demand and industry developments.To organise and liaise with external companies & suppliers as & when needed.To update testing documentation with new products and features for use by the external testing company.Communication, Leadership & TeamworkTo attend all internal meetings as requestedTo liaise with other departments.To be completely familiar with all Rate Wise products and services, and to promote them whenever possibleTo lead by example, specifically with regard to personal presentation, punctuality, attendance, application to work, team work and customer careRequired CriteriaDo you have 2 years work experience in a hotel Reservations, Revenue or Front Office Role?Skills NeededReception skills, Reservation skillsAbout The CompanyFounded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.Company CulturePREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.Company BenefitsPREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.Just some of the benefits of working with us:Great Place to Work AccreditedAwarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024Awarded 'Best Workplace in Ireland 2024'Awarded 'Best Workplace for Women in Ireland 2024'Awarded 'Best Workplace for Health & Wellbeing 2024'Awarded 'Outstanding Employer' by Failte IrelandShared accommodation available if requiredExcellent working environmentLearning & development opportunitiesCareer progression opportunitiesCompetitive salaryStaff uniformEmployee discount rates as well as friends and family ratesBreakfast, lunch and dinner options providedNewly refurbished staff canteenAnnual housekeeping awards including overall employee of the year and quarter yearSummer and Christmas partyFlexible working hoursExcellent hotel staff rates across Ireland, UK & Continental EuropeEmployee assistance programmeDiscounted health InsuranceFree car parkingHealth insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration eventsSalaryNot disclosed