We are seeking an accomplished Operations Manager to lead our hotel operations with strategic vision and excellence.
About the Role
This role offers a unique opportunity for a dynamic leader to shape the culture and success of their team, drive outstanding performance, and contribute to the strategy of the hotel. The successful candidate will report to the General manager and guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.
Duties and Responsibilities
* Provide strategic support to the General Manager for all hotel operations.
* Directly lead the heads of departments.
* Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
* Succession Planning Lead the development and continuous learning of the hotel staff.
* Ensure the best level of customer care within the property.
* Support the profitability and cost management of the hotel.
Requirements
The ideal candidate will have 2 to 3 years of experience in a sales or marketing role, preferably in a hotel or customer-focused environment. They should be a creative thinker with an outgoing personality, capable of building new relationships and maintaining existing ones. Proven experience in effective people management within a team environment is essential. Sales-focused, target-driven, and results-oriented individuals with excellent communication skills, both written and verbal, are required. Confidence, ambition, and a proactive approach are also necessary for this role.
Benefits
* Fully flexible working arrangements.
* Competitive salary.
* Strong leadership and team management skills.
About Us
We bring hospitality to every hotel we own and operate. Our growth and expansion plans aim to spread our unique way of caring for our guests further around the world, bringing better experiences to more people. We value our employees' growth and development, offering exciting internal development programmes to help them advance their careers. Dalata Hotel Group Plc is an inclusive employer, actively encouraging people from diverse backgrounds and abilities to join our team.
Please note that everyone's needs are different, and if you require any accommodations with this application process, please highlight your needs when completing your application.