Supporter Engagement Specialist
The role focuses on fostering relationships with public supporters who contribute financially, aiming to increase overall support, commitment to the cause, and encouraging repeat donations.
This is achieved through managing each donor interaction in a way that informs, develops relationships and encourages ongoing support and engagement throughout the donor lifecycle.
As the first point of contact for many donors, the primary responsibility is to manage donor contacts and financial activity effectively.
* Communications: Provide exceptional experience for our donors and supporters, while maintaining and building relationships to achieve optimal retention results.
* Administration: Assist with inbound communications and donations, ensuring accurate recording and systems entry.
* Data: Ensure timely delivery of accurate data input to our CRM system, facilitating record keeping, communications and relationship development.
Essential Criteria:
* A high level of proficiency in written and spoken English, with excellent phone manner.
* A positive donor-centric approach to work.
* Experience using databases and/or CRM systems.
* Strong administrative skills and attention to detail.
* Effective objection handling skills.
* Excellent interpersonal skills, with the ability to work collaboratively within a team.
* Excellent communication skills, with the ability to build strong rapport with all types of supporters.
* Strong planning and organisational skills, with a desire to develop in the role by engaging in training and accepting feedback and supervision from management.
Desirable Criteria:
* Experience using Microsoft Dynamics CRM.
* Knowledge of GDPR.
* Knowledge of financial processes.