Operations Analyst (Time & Motion Study)
Operations Analyst (Time & Motion Study)
Direct message the job poster from Morgan McKinley
Contract Recruitment | Senior Recruitment Consultant | Corporate Accounts at Morgan McKinley
6 month contract
About the Role
Our client is seeking a Time & Motion Study Specialist to join a high-performing team within a large customer service operation. The successful candidate will focus on evaluating and improving operational processes by analyzing how work is performed and identifying opportunities for enhanced efficiency and experience.
This role will suit someone with strong observational and analytical skills, ideally with experience in customer service and a keen interest in process improvement. You’ll be working on a tool rollout aimed at streamlining workflows, providing clear, data-driven insights to senior stakeholders
Key Responsibilities
* Conduct time and motion studies to assess workflows and task efficiency.
* Monitor and document customer service calls (average 6–8 minutes) to track tool usage and process performance.
* Record findings in Excel, analyze data trends, and provide actionable recommendations.
* Identify why tools are underutilized and assess their impact where implemented.
* Collaborate cross-functionally to implement and monitor process improvements.
* Present findings and recommendations to senior management.
* Stay informed on process improvement trends and apply relevant best practices.
* 1–2 years of experience in a customer service environment (essential).
* Experience conducting time and motion studies or similar process analysis work.
* Comfortable working with data in Excel and/or Google Sheets.
* Strong analytical and observational skills; attention to detail.
* Effective communicator with strong presentation skills.
* Capable of working independently and collaboratively.
* Proactive mindset with a focus on continuous improvement.
Nice to Have
* Exposure to Lean Six Sigma or other process improvement methodologies.
* Familiarity with tools such as NICE, PowerPoint, JIRA, Minitab.
* Experience with VLOOKUPs and pivot tables (formulas are pre-built).
* Previous experience in hybrid or office-based roles within Irish companies or multinationals.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Staffing and Recruiting
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