Quality
Job Purpose
As part of the quality department, participate in the development and maintenance of the quality and food safety systems to customer, third party standards, and ensuring adherence to relevant legislation
Reports To
Technical Services Manager
Key Responsibilities
Responsibilities associated with this role include, but are not limited to:
* Maintain the supplier management process with detailed specification, risk assessment, audit and approval records for all raw material, packaging or miscellaneous suppliers
* Travel to conduct supplier audits as necessary as part of new approval, ongoing review or in response to issues
* Review and evaluate suppliers to give feedback on performance and quality on a frequency that reflects their risk, size and complexity
* Manage the approval of new raw material, packaging or miscellaneous suppliers
* Keep buying team appraised of supplier behaviours/ quality of service/ goods as part of review
* Implement and maintain detailed specifications and quality standards for all finished products, knowledge of various software programmes used by customers required (Micros, Hamilton Grant, FIND, etc)
* Develop and maintain internal specifications for the factory
* Manage queries or complaints from customers in a timely manner, involving the wider technical and production teams where needed
* Travel to customers and represent the company's technical expertise when needed as part of customer service or as part of investigations of issues
* Hold responsibility for capturing, recording and trending customer complaints and assisting quality manager in investigations
* Challenge processes food safety systems and maintain and review the plans as part of the HACCP team
* Responsible for the document control and maintenance of the quality management system
* Update process documentation (check sheets and procedures) as required when driven by improvement, audit requirements, customer requirements etc
* Assist quality manager in implementing the internal audit programme to ensure quality system compliance
* Participate fully in external audits for food safety and quality audits for customers, governing bodies (BRC/ Dept of Agriculture) and other regulatory authorities
* Ensure raw material, process and finished product evaluation and verification is completed as required within production, being part of the team helping to solve issues as they arise
* Implement microbiological, chemical, and physical testing schedules in accordance with agreed programme and budget. To include:
* Finished product and raw material micro
* Chemical analysis of relevant product
* Daily organoleptic assessment panel
* Report non-conformances and drive root cause analysis in a timely and comprehensive fashion, involving all relevant disciplines
* Ensure communications of customer requirements to the operations team and ensure compliance to KPI targets
* Carry out investigations for customer complaints, liaising with the production/ maintenance teams as needed to find cause, agreeing actions that can be put in place to prevent recurrence
* Manage quarantined product, ensuring product traceability and safety is maintained
* Shelf-life analysis management as required for chilled and frozen product
* Interface with NPD as required for the successful launch of new products into production
* Budget controls – Ensure QA related costs are effectively monitored
Skills / Qualifications / Experience
* Minimum recognised Diploma in a food related discipline and or relevant work experience
* Ideally 1 year QA/QC experience in food manufacturing environment
* Have the ability to work on one's own initiative
* Good interpersonal skills, and the ability to react well under pressure
* Excellent proficiency in the use of MS Office tools
* Demonstrate flexibility and adaptability
* Ability to communicate effectively
* Fluency in the English language
* Excellent interpersonal, written & verbal communication skills
* Excellent problem solving skills
* Be a keen team player
* Self motivated
Note: As with all positions, due to the dynamic nature of Arrow Group business, key responsibilities will evolve and change over time. Some travel will be required. Appointment to this role is subject to the candidate's eligibility to work in Ireland.
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