Job Summary:
We are seeking an experienced technical support professional to join our team. This dedicated specialist will work closely with customers, partners, and internal teams to provide top-notch assistance and troubleshooting expertise for complex software and network systems.
Key Responsibilities:
* Diagnose and troubleshoot complex issues in software and network systems
* Provide expert guidance to customers, partners, and internal teams through various communication channels
* Collaborate with engineering and development teams to drive product improvements and enhancements
* Create and manage knowledge base articles tailored to supported products
Requirements:
* Excellent understanding of storage concepts and infrastructure
* Detailed knowledge of database principles (MySQL)
* Networking expertise (DHCP, TCP/IP, UDP, SNMP, packet traces, etc.)
* Familiarity with Windows and Linux operating systems
* Brief understanding of hypervisor technology (Hyper-V/VmWare) and remote authentication methodologies (LDAP, SAML, etc.)
* Data protection and backup strategies
* Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
* REST API methodology
* Proficiency with tools, logs, and support tools needed to analyze system issues (perfstat, packet traces, ASUP logs, etc.)
* NetApp High-Availability (HA) technology
* Knowledge of OnCommand products suite, NetApp Storage System operating systems (Data ONTAP), and scripting or programming languages (Python, Java, Perl, etc.)
About You:
* Bachelor of Science degree in Computer Science, Electrical Engineering, or related field, or equivalent work experience
* 2+ years of experience in a relevant technical support role
* Exceptional written and verbal communication skills
* Aptitude for learning new technologies and applying them in customer-facing environments
* Creative problem-solving approach
* Fluency in English + any of the following languages: German, French, or Hebrew