Job Summary:
We are seeking a highly skilled Night Manager to oversee the smooth operation of our hotel during night hours, ensuring exceptional customer service and leading a team of porters to achieve goals.
About Us:
As an inclusive employer, we are committed to promoting from within and offering development opportunities through our in-house training programs.
Responsibilities:
The ideal candidate will be responsible for maintaining overall health & safety at night, including fire walks, security checks, and other relevant duties.
Perform front office duties, including running the night audit report and check-in/checking out guests.
Manage the team of porters and their nightly tasks, delegating work effectively and overseeing quality evaluations.
Contribute to the strategic running of the hotel by analyzing key performance indicators and implementing improvements.
Requirements:
2-3 years in a similar night or reception role with excellent knowledge of the hotel business.
Prior hospitality experience is essential, along with good computer skills and knowledge of Opera.
A warm, friendly, and approachable personality when dealing with staff and guests is a must.