We are seeking an accomplished Senior Manager, Customer Success who will be responsible for delivering best-in-class customer experiences across the enterprise.
* Empower customers through ownership and delivery of high-value relationships that drive long-term growth.
* Navigate complex customer needs through personalized solutions encompassing in-person support, e-commerce gateways, and end-to-end payment cycles.
Our ideal candidate possesses:
Proven experience (minimum 7-10 years) in a Customer Success or Account Management role within the payments industry; capable of building multi-layered relationships; self-starter engaged accountable passionate individual excellent communication skills data driven analytical approach to commercials pricing contracting knowledge Fintech trends Card Acquiring Card Schemes Local Payment methods Open Banking fast-changing payments landscape.