You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description
Are you a natural coordinator who thrives at the intersection of technology, people, and delivery excellence? We're looking for a Container Service Delivery Co‑Ordinator to lead the end‑to‑end delivery of enterprise container platform services across our hybrid infrastructure—spanning on‑premises VMware environments and AWS cloud.
What You’ll Do
Service Delivery Coordination
Manage end‑to‑end delivery lifecycle for container platform services
Coordinate cluster upgrades, vulnerability cycles, and platform feature enablement
Track dependencies, prioritization, and commitments across multiple delivery streams
Partner with vendors and internal stakeholders to align delivery with business and roadmap objectives
Change Management & Governance
Drive change coordination using ServiceNow with accountability for completeness and approvals
Maintain core governance artifacts: risks, issues, dependencies, milestones, decision logs
Coordinate change readiness reviews and execution checkpoints
Ensure compliance with security, audit, and enterprise standards
Incident & Escalation Leadership
Facilitate critical incident bridge calls and cross‑team coordination
Provide structured support during production escalations and high‑priority events
Participate in on‑call support for implementations, escalations, and platform incidents
Continuous Improvement & Quality
Drive measurable improvements in delivery predictability and change success rates
Standardize and enhance runbooks, SOPs, and operational documentation
Monitor platform service quality and reduce delivery friction
Promote consistent practices across on‑premises and AWS delivery models
Stakeholder Engagement
Facilitate delivery forums including change readiness meetings, status reviews, and health reporting
Develop clear, compelling communications on delivery schedules, risks, and platform enablement
Collaborate on demand forecasting, prioritization, and initiative alignment
AI‑Enabled Service Delivery
Use AI tools to generate structured change plans, reports, and stakeholder updates
Leverage AI for incident analysis, trend identification, and operational risk assessment
Build and refine operational artifacts faster using AI‑assisted content creation
Drive data‑driven decision‑making through AI‑supported insights
Model delivery scenarios and optimize execution approaches
What will you need to succeed
5+ years in IT service delivery, platform operations, or infrastructure coordination with accountability for outcomes and service quality.
Demonstrated expertise in Change Management, Incident Management, and Service Delivery lifecycle practices
Proven ability to coordinate effectively across matrix organizations, influencing without authority
Track record of driving continuous improvement in operational processes
AI‑Enabled Service Delivery Skills
Practical hands‑on experience applying AI tools to operational challenges:
Analyzing operational data (incidents, changes, tickets, logs, metrics) to uncover patterns and risks
Creating and refining operational artifacts (runbooks, change plans, reports) with AI assistance
Identifying documentation gaps and knowledge coverage using AI‑assisted discovery
Modeling scenarios and optimizing delivery approaches
Comfort validating AI outputs against trusted systems and applying sound operational judgment
Technical Foundation
Working knowledge of Kubernetes/OpenShift concepts (clusters, namespaces, workloads, networking)
Familiarity with hybrid infrastructure: VMware on‑premises environments and AWS cloud fundamentals
Ability to interpret operational signals (metrics, logs, alerts) and coordinate responses
Hands‑on experience with ServiceNow, monitoring tools, and AI‑enabled productivity tools
Education & Certification
Post‑secondary education or equivalent professional experience
ITIL Foundation or equivalent knowledge (preferred)
Nice‑to‑Have
Exposure to OpenShift platform operations, Quay, or Rancher
Familiarity with Ansible, Git workflows, or automation practices
Experience in regulated enterprise environments
Demonstrated track record advancing AI adoption within delivery teams
Understanding of AIOps concepts (event correlation, trend analysis, noise reduction)
Working Conditions
Participation in on‑call support for major implementations, platform escalations, and production incidents
Occasional after‑hours and weekend availability aligned to delivery and operational requirements
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range
65,000 / 105,000
Job Category
IT - Technology Services
Posting End Date
12/06/2026
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