Job Title: Customer Service Executive Location: Killorglin, Hybrid Salary: Competitive + Benefits We are currently recruiting for a Customer Service Executive to join a growing and customer-focused organisation operating within the healthcare sector. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced, team-oriented environment. The Role As part of the Customer Service team, you will play a key role in supporting customers throughout their entire journey, from initial enquiries through to order processing, delivery updates and after-sales support. You will be responsible for ensuring all customer interactions are handled professionally, efficiently and with a strong focus on customer satisfaction. This is a varied role that involves order processing, customer communication, administrative support and working closely with multiple internal departments to resolve queries and ensure smooth operations. Key Responsibilities Provide high-quality customer service via phone and email Process customer orders, quotations, purchase orders and returns accurately and efficiently Communicate proactively with customers regarding order updates, delays or issues Work closely with internal departments including sales, purchasing, accounts, IT and warehouse teams Support the sales team with quotations, order processing and administrative tasks Maintain accurate records and data entry across internal systems Help meet team KPIs and month-end deadlines Identify recurring issues and suggest process improvements Assist with quality and process improvement initiatives About You Previous customer service experience (healthcare or medical industry experience desirable) Excellent communication and interpersonal skills Strong attention to detail and high level of accuracy Ability to manage multiple tasks in a fast-paced environment Calm and professional when handling customer queries or complaints Strong problem-solving skills and a proactive approach to work Good IT skills including Microsoft Office, particularly Excel Self-motivated with the ability to work both independently and as part of a team What's on Offer Competitive salary Stable and growing organisation Supportive team environment Opportunity to develop and grow within the business Varied and fast-paced role with real responsibility This is a great opportunity for an experienced Customer Service professional looking to join a friendly team within a well-established and growing organisation. Apply now to be considered for this opportunity. Skills: Customer Service Graduate Client Support Customer Specialist Communications Customer Advisor