Our goal is to provide exceptional support and protection to donkeys worldwide.
Job Description
As a Fundraising Operations Supervisor in Ireland, you will support the European Union Fundraising Manager in leading a team of Fundraising Operations Assistants. You will oversee daily operations, ensuring that we deliver outstanding supporter care to donors across Ireland. Your role will ensure consistent and efficient implementation of fundraising and marketing processes, tools and communications to nurture and grow our supporter base.
* Higher Certificate in a relevant field or equivalent work experience.
* Experience working with supporter or customer data and CRM systems.
* Demonstrable experience delivering excellent customer service, including managing enquiries from supporters and members of the public.
* Excellent organisational skills with the ability to plan and manage multiple projects to tight deadlines.
* Proven experience managing teams, providing motivational support, coaching and mentoring.
* Experience utilising banking systems for processing donations or orders.
* Full valid driving licence.
Key Responsibilities:
* Leading and motivating the team to establish operational resilience and excellence.
* Line managing the core team, setting objectives to meet our overall aim and strategic goals, and managing individual staff performance.
* Managing external supplier relationships and contracts, ensuring cost effectiveness, efficient service delivery and SLAs are met.
* Delivering outstanding customer care to our supporters, working with the EU Fundraising Manager to develop engagement strategies to strengthen supporter relationships throughout the donor lifecycle.
* Supervising the processing and maintenance of records added to the CRM by the team, ensuring accuracy, financial compliance and GDPR compliance.
* Supporting the delivery of key fundraising campaign activities as required.