Job Title:Quality ManagerLocation:Swords, DublinReports To: Regional/Cluster Quality ManagerBenefitsBasic Salary €90,00023 Days Annual LeaveHealthcare - Laya InspireLaptop & PhonePension 5% from start dateJob PurposeLead compliance, customer-facing quality, and continuous improvements to foster a total quality culture. Ensure high-quality products, robust quality systems, and cost-effective quality performance in line with external and internal standards.Key ResponsibilitiesQuality Governance: Support site leadership in quality governance; prepare KPI analyses and insight for decision-making.Compliance & Systems: Review and maintain quality systems, SOPs, and policies to ensure customer and regulatory conformity; drive improvements to meet accreditation standards.Customer Focus: Establish strong relationships with customers; provide technical support and act as a quality reference.CAPA & Investigations: Manage customer complaints and non-conformances; lead robust root-cause investigations and implement corrective and preventive actions (CAPA).Training & People: Recruit, develop, and coach a QA/QC team; promote quality knowledge and continuous improvement across the site.Audits & Communications: Coordinate internal, external, and customer audits; prepare information for visits and responses.Continuous Improvement: Lead quality initiatives and cost-reduction improvements; support new equipment validation and safety/compliance processes.Integrated Management System: Contribute to an integrated system covering quality, environment, and health & safety.Key Responsibilities – Business ImprovementDrive improvements to optimize processes to meet customer specs while maximizing production.Ensure standards amendments are aligned with accreditation bodies.Support new equipment validation, safety, and customer expectations; participate in site-wide improvement initiatives.Key Responsibilities – OtherProduce data and reports for site, customers, and corporate.Identify and implement improvement projects to enhance quality and safety.Deliver GMP, Quality, and FSC training as required.Take on additional projects as needed.Knowledge, Skills, ExperienceMinimum 5 years in a senior/management Quality role.Experience with accredited standards and manufacturing environments.Proven track record in leading change and continuous improvement (e.g., Six Sigma or equivalent).Supervisory experience; equipment/process validation.GMP knowledge; strong problem-solving and root-cause analysis skills.Customer relations, data handling, and presentation skills.Proficient in Microsoft Office.BehavioursAnalytical and data-drivenDecisive and collaborativeStrong communication and negotiation skillsResults-focused and commercially awareCore CompetenciesPeople Management: Leadership, coaching, performance managementPersonal Competencies: Clear communication, determination, influenceManaging the Business: Organization, continuous improvement, resource optimizationOther RequirementsFlexible and adaptable to change; willing to take on additional responsibilitiesSelf-motivated, detail-oriented, team-focused, and collaborativeINDETH-H