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Herbert Park Hotel & Park Residence are looking for a Reservations agent to join their team!
Purpose of job: To take reservations to the hotel standard as stipulated in the Standard of Performance Manual.
Responsible to: General Manager, Sales & Marketing Manager, Front Office Manager, Reservations Manager.
Key Communications: Reception, Conference & Banqueting, and Sales & Marketing.
Roles & Responsibilities
* To be a sales person for the Hotel by up-selling and recommending the Hotel facilities and developing a good rapport with clients.
* To recognise sales leads and pass them on to the Sales & Marketing Manager.
* To work closely with the sales team and assist in negotiating rates and organising special promotions.
* To have full knowledge of all the Hotels rates and packages.
* To ensure all bookings are confirmed to the client in writing.
* To operate an efficient filing system compliant to the Hotel standards
* To yield Hotel rates and ensure the best rates are achieved at all times depending on the hotels availability.
* Be knowledgeable of upcoming events.
* To be aware of the payment status of reservations and ensure deposits and prepayments are received on time, liaising with Reception/Accounts accordingly.
* To ensure all bookings are entered correctly into the Hotel PMS with 100% accuracy.
* Ensure that all traces are actioned daily.
* To ensure that all groups on option are chased or cancelled on time.
* Ensure co-ordination of with Reception re payment details, arrival times, requests.
* To co-ordinate in advance with the Restaurant, Concierge and any other departments any information which concerns them.
* To answer all emails coming into the Reservations Office and ensure that all emails are responded to within 24 hours.
* Assist with the opening and closing of the GDS, hotel website and all other websites on a daily basis and to update the websites regularly with rates and allocations to ensure that the Hotel is bookable and we are yielding the rate.
* To recognise regular and repeat business and ensure special requests are clearly noted for Reception.
* To work closely with the Reception team and ensure all information about bookings are passed on in order to ensure every guest has a problem free stay.
* To help train new front office staff.
* Reservations operates on a rota basis covering 8am 7pm week days. Occasional cover on weekends or Bank Holidays is required.
Skills
Opera Time Management Communication
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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