At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Job PurposeTo provide a high standard of customer service support and fleet management consultation to a number of clients. This will include providing front line support, dealing with clients and drivers, prospect visits, presentations and attending meetings. The role plays an important part within the team and provides support to colleagues and the Client Services Manager to ensure team goals are achieved.Tasks & ResponsibilitiesBuild long‑term proactive relationships with customers:Build customer trust and confidenceIncrease customer survey ratingsMaximise profit opportunitiesUpsell additional services (e.g., fuel, insurance)Improve renewal rates and grow fleets where potentialConduct regular client meetings and ensure proper follow‑up, including detailed minutes and swift action on pointsMaintain Ayvens’ professional image and high standard of customer serviceDeliver the highest level of customer service by:Providing proactive advice and consultation to customers and driversRetaining clients and making car‑policy and cost‑saving recommendationsProviding quotations with maximum accuracy and efficiencyManaging orders and enquiries efficientlyPerforming customer reporting using Ayvens standard / harmonised templatesResponding professionally to customer queriesHandling administrative and driver‑related tasksManaging fluctuating workloads and assisting with new business implementationsResponding to LP Group requestsWorking closely with Finance on credit approvals, invoice queries and debtor managementIdentifying growth opportunities with existing clientsAdhere to processes and procedures as outlined in training and subsequent communicationsContribute to the success of the Account Management Team and Ayvens by:Maintaining a positive approach and attitude to all aspects of workSharing best practices and providing support to colleaguesCollaborating across teams to achieve objectivesEnsuring all individual and team targets are achievedAttending and contributing to team and department meetings, and actioning issuesParticipating in departmental or change projectsKnowledge, Skills & ExperienceMotor/Fleet industry experience essentialHigh level of attention to detailCreative thinker with the ability to identify and implement improvementsComputer literate with an excellent knowledge of Microsoft Word, Excel & PowerPointThe ability to see issues through to completion and work to deadlinesThe ability to think, act and make decisions under pressureClear organisation and prioritisation of daily tasks, while also ensuring teamwork is completedAppropriate follow‑up on client deliverables and ensure tasks are completed as requestedTeam player able to work with others within and across the business, achieving shared commitment to solutions, goals and plansCustomer driven with the ability to build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involvedAdopt a professional approach in all dealings, demonstrate high standards and performance, and constantly strive to improve processes and procedures to add value to the Client Services Department
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