Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as a Head of Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.
Tasks
* Lead the CSM team professionally and disciplinarily in an international environment
* Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
* Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events
* Check cost calculation for engine repair events as part of the quotation and recalculation
* Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations
* Optimise interfaces to service providers with regional responsibility
Requirements
* Degree in engineering or business administration
* 3-5 years of professional experience
* Very good knowledge of economics and business administration
* Good knowledge of internal processes in the field of engine maintenance and repair
* Very good negotiation skills, assertiveness and very high persuasiveness
* Very high level of service readiness and customer orientation
* Very high ability to deal with conflicts
* Strong ability to lead, guide and motivate employees
* Very high organizational skills
* Very good analytical and conceptual skills
* Very high flexibility and resilience
* Quick comprehension, objective and sound judgement with strong decision-making power
* Very high sense of responsibility
* Strong initiative
* Readiness for assignments at home and abroad
* Successful completion of the LHT internal aptitude test (EEU)
Contact
Barbara Vukovic