Join us to apply for the Sales Co-Ordinator role at Dromoland Castle Hotel & Country Estate
Dromoland Castle, one of Ireland's premier 5-star hotels, is seeking a Sales Coordinator. We are looking for a highly motivated and organized individual to join our esteemed Sales Team. The ideal candidate will possess exceptional planning and organizational skills, strong interpersonal abilities, and a proactive mindset. If you thrive in a dynamic environment and are eager to contribute as a key member of our team, we would love to hear from you.
Overview of the Role
* Handle enquiries from potential clients about meeting spaces, accommodations, and event bookings, directing each enquiry to the appropriate sales team member
* Assist in preparing sales proposals and contracts tailored to the specific needs of clients, outlining pricing, services, and terms to secure bookings
* Maintain client databases and records, tracking interactions, bookings, and preferences to enhance customer satisfaction and loyalty
* Assist in coordinating logistics for FAM trips & site inspections for all market segments
* Prepare and maintain sales reports, tracking key performance indicators such as revenue, bookings, and conversion rates to evaluate sales performance and identify areas for improvement
* Conduct market research to identify potential clients, industry trends, and competitive offerings, providing insights to inform sales strategies and target new business opportunities
* Provide administrative support to the Sales & Events teams, including preparing documents and presentations as needed
* Maintain Dromoland Castle listing on partner sites, updating fact sheets quarterly with new information on rooms, F&B, activities, etc.
* Assist with site inspections, sourcing new ideas for gifting, and generating bespoke itineraries
* Oversee the site inspection list and share updates with team members weekly
* Support post-sales follow-ups with targeted messaging to Luxury Leisure and MICE agents
* Act as a resource during team members' annual leave
* Update corporate databases and review check-ins to identify new and existing contacts for sales
* Compile monthly reports on room nights & revenue with the Commercial Manager
* Ensure sales PowerPoint presentations are market and segment-specific
* Collaborate with the Sales & Events and Marketing teams to develop collateral for each business segment
Requirements
* Minimum of 2 years' experience in a similar role
* Ability to manage multiple projects independently and collaboratively in a fast-paced environment
* Strong verbal and written communication skills
* Excellent organizational skills and high service standards
* Ability to work proactively and independently or as part of a team
* Friendly, outgoing personality
* High proficiency in English (verbal and written)
* 100% computer literacy, including Microsoft Office (Word, Excel, Outlook) and MOPOSA
Benefits
* Free Leisure Centre Access
* Pension Scheme after 6 months
* Sick Pay Scheme
* Company Events
* On-site Parking
* Wellness Programme
* Training & Development Programmes
* Discounts at The Inn at Dromoland and Dromoland Castle Hotel
* Recognized as a Great Place To Work
Work Authorization
Please note, we are only accepting applications from individuals authorized to live and work in Ireland without restrictions.
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