At Harvey's Point Hotel, we are seeking a skilled Receptionist to join our dynamic team.
Job Description:
The successful candidate will be responsible for delivering exceptional service to our guests, ensuring a seamless check-in and check-out experience. This will involve managing reservations, handling phone calls, and responding to customer queries with professionalism and poise.
Key Responsibilities:
* Provide efficient and courteous front-desk services
* Manage and handle phone reservations & answer customer queries
* Ensure accurate cash handling procedures
* Perform general office duties, including correspondence and filing
* Stay up-to-date with room prices and special offers
Requirements:
* Strong verbal and written communication skills in English
* Natural ability to promote the hotel experience
* Confident and well-groomed appearance
* Ability to work under pressure in a fast-paced environment
* Flexibility to work rotating shifts, including weekends
* Experience in revenue management systems desirable
* Knowledge of Hotsoft PMS an advantage
About Us:
Harvey's Point Hotel is part of a prestigious hotel portfolio, managed by experienced professionals with a strong track record of success.