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Application Details
In order to work in Ireland a non‑EEA National, unless they are exempted, must hold a valid employment permit. Please review the eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
ABIRA & AIRAH PRIVATE LIMITED is looking for an experienced IT Support Engineer to work in their growing IT Support business. As an IT Support Engineer, you will be responsible for providing technical support to the clients, including installation, configuration, maintenance, and troubleshooting of hardware and software systems. This is an excellent opportunity where you can develop your technical skills and build a successful career.
Permanent role
Salary: €35,000 per year
Hours per week: 40
Location: Carrick Gadgets, Main Street, Carrick‑on‑Shannon, Co Leitrim, N41 F2V6
Responsibilities
Assume ownership of all allocated support tickets and ensure prompt and satisfactory resolution
Install, configure and troubleshoot software and hardware
Develop and maintain an in-depth technical knowledge of IT equipment, services and solutions
Work closely with the business manager to ensure high‑quality technical support is delivered to the customers
Work with other technical support vendors to ensure the provision of service and quality
Document relevant technical information on newly introduced technologies and solutions applicable to business needs
Record and maintain hardware and software inventories, site and/or server licensing and user access and security
May be required to provide technical training to customers – systems administration and end‑user
Maintain confidentiality with regards to client information being processed, stored, or accessed
Provide Remote Desktop solutions to the customers
Other ad‑hoc duties as required
Key Requirements
Relevant qualification and minimum of 3+ years of experience in IT helpdesk/technical support
Industry‑standard accreditation will be a plus
Good knowledge of iOS, Android, Microsoft operating systems, Microsoft applications, anti‑virus/spyware/malware applications, networking – TCP/IP, switching, firewalling, VPN, etc.
Good knowledge of hardware & associated technologies: mobile phones, servers, desktops, laptops, tablets, and printers, operating systems
Ready to be trained for Microsoft Azure, AWS and Google Cloud to get prepared for upcoming client needs (knowledge preferred but not essential as training will be given)
Strong proactive customer service & interpersonal skills
The ability to prioritise & manage time effectively
Must have the ability to work independently
Good troubleshooting and analytical skills
Previous technical support experience and speak fluent English
Sector
information and communication
Career Level
Experienced (Non‑Managerial)
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