Senior vehicle operations coordinator

Job Overview

We are seeking an experienced professional to fill the role of Assistant Service Manager in our Ford location. Our team is dedicated to delivering exceptional customer service, and we are committed to providing a supportive work environment that encourages growth and development.

The ideal candidate will have prior experience in a service advisor or workshop controller role, preferably within the automotive industry. Strong knowledge of service processes and customer care standards is essential.

A key requirement is excellent communication and interpersonal skills, with a customer-centric approach. The ability to manage workloads, prioritize tasks, and work under pressure is also crucial.

Strong organizational skills, attention to detail, and IT literacy (DMS systems, booking software, MS Office) are also required. Leadership potential, enabling motivation and support of a team, is highly valued.

1. Support the Service Manager in the day-to-day management of the service department.
2. Coordinate service bookings, job allocation, and workshop scheduling.
3. E nsure high levels of customer satisfaction by efficiently handling inquiries and resolving complaints.
4. Provide technicians with job progress updates, ensuring deadlines and quality standards are met.
5. Monitor workflow, productivity, and efficiency within the service team.
6. Maintain accurate records of service jobs, warranty claims, and invoicing.
7. Ensure compliance with company policies, health & safety, and manufacturer standards.
8. Assist with reporting, cost control, and achieving departmental targets.
9. Foster strong relationships with customers and colleagues.

Apply

Create an E-mail Alert

Job alert activated

Saved

Save