We have an exciting opportunity for an Account Manager to join a multinational facilities and maintenance solutions company. This is a full-time, permanent role and will cover the Munster region. You will be the main point of contact for existing accounts, ensuring the smooth running of the business on a day-to-day basis.
Key Responsibilities:
* Ensure all services meet and exceed customer expectations, maintaining contracts to company standards and resolving issues promptly.
* Build strong client relationships, promote excellent service across teams, and act on customer feedback and audits.
* React in a timely manner to any issues that arise, supporting their resolution within the scope of the contract.
* Monitor KPIs, support underperforming sites, and maintain the availability of uniforms, PPE, and equipment.
* Work closely with internal teams to recruit, train, develop, and manage staff performance while fostering an inclusive, collaborative, and motivated work environment.
* Support business development and growth through continuous upselling to existing accounts/
* Promote safe working practices, conduct audits and risk assessments, and ensure adherence to company policies.
* Work with internal teams on payroll, budgets, and holiday schedules to maintain financial compliance.
Requirements:
* Experience within the facilities management, security, cleaning, or maintenance industry is an advantage.
* Multi-site management experience.
* Minimum of 4 years’ experience as a supervisor/leading teams.
* Proven experience within an outsourced setting.
* Full, clean driving license.
* Experience of project management, including planning, implementation and follow-up.
* Strong customer service, have a positive attitude, be flexible, confident, and reliable.
For a confidential discussion and more information on the role, please contactMegan O’Doherty
megan.odoherty@collinsmcnicholas.ie
021-4911066
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