Job Description:
We are seeking a highly motivated and experienced Salon Operations Director to oversee the daily operations of our salon, drive business growth, and ensure a high standard of customer care.
Key Responsibilities:
* Manage the day-to-day running of the salon to ensure smooth operations, including staff scheduling, stock control, and supplier relationships
* Lead, train, and motivate the salon team to deliver excellent customer service and promote services such as nails, facials, and waxing
* Oversee and implement marketing campaigns to attract and retain clients, utilizing social media platforms effectively
* Monitor key performance indicators (KPIs) and work towards meeting sales and service targets
* Collaborate with the management team to develop and implement strategies for business growth and development
Requirements:
* Minimum 5 years of experience in salon or spa management, preferably with a proven track record of success
* Strong knowledge of nail services, facials, and waxing, as well as relevant industry trends and best practices
* Experience with salon software and other technology systems, including Phorest
* Proven skills in recruitment, training, and team leadership, with a focus on developing and motivating staff
* Excellent organizational, problem-solving, and communication skills, with the ability to work effectively in a fast-paced environment
Additional Information:
The ideal candidate will be passionate about beauty, customer service, and business growth, with a strong commitment to delivering exceptional results and exceeding expectations.