Posted: 4h ago
The role
The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, we have over 400 staff within our Irish clinics. The business operates diagnostic imaging and minor injuries centres around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations.
We are seeking an experienced and motivated Lead Patient Administrator to join our team in Dundrum. This is a key leadership position responsible for managing the front office function and ensuring the delivery of a high-quality, patient-focused service.
Key Responsibilities
Lead and manage the Patient Administrator team, ensuring exceptional patient/customer service at all times
Coach, train, and support team members to drive performance and development
Oversee the handling of patient enquiries, requests, and complaints in a professional and timely manner
Supervise daily operations to ensure efficiency, accuracy, and productivity
Plan staffing levels and support recruitment of front office team members
Maintain staff rosters, annual leave schedules, and resource planning aligned with business needs
Coordinate communication between clinical and administrative teams
Work closely with the Clinical Manager to ensure adequate clinic staffing
Implement and maintain operational policies, systems, and SOPs
Manage administration stock orders, deliveries, and stock control systems
Ensure schedules are actively managed to optimise clinic performance
Support the delivery and ongoing development of training programmes
Quality & Compliance
Ensure adherence to all company policies, procedures, and guidelines
Maintain and promote JCI (or equivalent) quality standards
Monitor health & safety compliance and maintain hygiene standards
Complete and review regular Health & Safety reporting
Qualifications
Leaving Certificate (or equivalent)
Experience
Proven experience leading or supervising a busy, customer-focused team
Strong administrative and organisational skills
Proficiency in MS Office (Word, Excel, Outlook)
Application Process
By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information or to Affidea’s Data Privacy Notice for Recruitment.
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