Project Manager Job Description
The primary goal of a Project Manager is to set expectations, allocate resources, and drive progress for projects, client requests, and open tasks to achieve successful delivery.
Purpose:
The Project Manager facilitates resource allocation and cooperation between teams to ensure the ultimate success of client projects and overall account health. The Project Manager sets and manages expectations for clients and internal teams to deliver high-quality service and achieve seamless commerce.
Key Responsibilities:
* Develop and manage project plans in coordination with CSMs and clients to ensure successful project completion.
* Coordinate internal and external stakeholders and resources to complete tasks and milestones on time.
* Set deadlines, assign tasks, and monitor progress of projects and other deliverables.
* Track written approvals and sign-offs for LOEs, design/requirements, and acknowledgments.
* Evaluate delays, risks, and issues internally as needed.
* Monitor project budget and time spent.
* Report on project status and closure to Operations Directors.
* Coordinate priorities of internal teams for projects and other open requests.
* Collaborate with clients and Service Teams to develop rollout/go-live plans.
First Escalation Point: The Project Manager's first escalation point is the Client Success Manager if a project or task appears to be falling behind schedule.
Additional Escalation Points: The Project Manager may escalate to Operations Director, Technical Director, VP Operations, another applicable VP, or the CEO as necessary.
#J-18808-Ljbffr