Technical Services Manager (Data Centre)
Oversee and resolve day-to-day work orders/tasks to meet customer satisfaction targets and deliver within a timely fashion, meeting all client KPIs/SLA's.
Maintain up-to-date logs of work completed and outstanding items through Remedy or mutually agreed client system/platform Auto-task.
Supervise the installation, configuration, and maintenance of optical servers, networking equipment, optical patch cords testing/certification, and other data centre optical infrastructure.
Monitor systems to ensure optimal performance and respond to faults and outages promptly.
Manage isolations and re-instatement of Electrical, Chilling, Fire Alarms, and Sprinkler systems when required and where authorized.
Collaborate closely with engineers and other IT professionals to manage data centre capacity and operations.
Lead a team of technicians, sharing expertise and experience to help resolve operational problems.
Provide holiday, training, and sickness cover for other members of the shift team.
Track and complete Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.
Conduct condition assessments of plant and equipment.
Log and action all abnormal situations with incident reports, including remedial action taken.
Update reports, documentation, and infrastructure mapping as required.
Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.
Ensure follow-through between normal technical tasks and additional/project works.
Ensure all requirements are met within clients' SLA (Service Level Agreement) and adhere to the standard clients' Cloud requirements.
Formally time-served trade technicians in either mechanical or electrical services.
Experience in mission-critical facilities maintenance, including but not limited to UPS systems, BMS operation, emergency standby generators, chiller systems, and electrical testing.
Optical hardware installation, fibre handling/testing, and certification.
Strong understanding and experience of health and safety obligations related to maintenance activities.
Organized with strong written English skills.
Proficient in Excel, Word, and Outlook.
Ability to learn and develop both technical knowledge and understanding of local organizational systems and processes.
Committed to delivering excellent customer service.
Calm manner, able to work under pressure.
A team player, able to work effectively with clients' staff at all levels.
Willingness to work shifts, including weekends and bank holidays.
Preferred Skills:
Dedicated to delivering excellent customer service.
Calm and composed under pressure.
Team player, capable of working with clients' staff at all levels.
Availability to work shifts, including weekends and bank holidays.
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