A leading software company seeks an ECS Escalation Lead to oversee customer escalations from start to finish.
This role requires strong collaboration across teams, managing intricate situations with effective communication, and deep IT/Cloud Operations experience.
The ideal candidate will have at least 7 years of relevant experience and be able to develop strategies for resolving escalations efficiently.
The position promotes a culture of inclusion and offers flexible working models.
#J-*****-Ljbffr