General information Entity CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.. Reference Publication date /01/2026 Business typeTypes of Jobs - Marketing & CommunicationJob titleGroup Client Communication Manager – Client Communications M/FContract typePermanent ContractJob summary
The Group Client Communication Manager is in charge of implementing the CACEIS Client Communication plan with the support of other team members. He/she promotes the circulation of information about the entity's strategy, projects, activities and organisation that impact and need to be communicated to clients. He/she oversees the preparation and management of all CACEIS Client Communications content.Main ActivitiesStrategic Client CommunicationsDevelop and oversee the execution of across-the-board Client Communication plans related to CACEIS projects with a client impact (Org change, M&A activity, System Migrations etc) and participate in internal project workstreamsEnsure client impact is well understood and appropriate plan in place for Client engagement throughout lifecycle of projectShowcase CACEIS in Client Communications content and ensure it is depicted coherentlyProvide Specialized SME Communications support for regularly occurring "themes" that span CACEISIncident ManagementProvide coverage for incident management client communications and post-incident reporting.Ensure Client facing teams are updated throughout the lifecycle of the incident on all Client Communications activity.Maintain tools and channels for dissemination of information.Maintain updated Distribution Lists to support targeted communication.Operational Client Communication tasksCollaborate with BU's to review and edit content to ensure it is understandable to intended audience.Maintain calendar of communications to ensure distributions are well spread outSet up and monitor indicators/dashboardsMaintain updated Distribution Lists to support targeted communication.Internal Information SharingEnsure client facing teams are aware in advance of release to clients and organise information sharing meetings where necessaryOversee maintenance and updates for the information sharing channelsManagement of innovation and communication processesDevelop ability to deliver tailored communications plans.Leverage multiple communication channels for delivery (OLIS, Flash News, webinars, videos).Centralize and streamline communications process to improve speed of approvals & responsiveness to clients.Provide regularly updated resources to enable client-facing teams to engage with clients and tell an evolving story.SkillsHave a command of written communicationLead a projectProduce communication contentCoordinate internal/external playersSpread a culture of digital innovationMonitor developments in his/her field of activityEnglishOffice automationProject ManagementClient-oriented Behaviours ("Think Client")ComplianceRisk cultureGeographical areaEurope, IrelandCity
DublinRemote workhybridCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality
Bachelor DegreeLevel of minimal experience 6-10 years