The Salthill Hotel is seeking a motivated and professional Receptionist to join our dedicated Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay. As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence.
Key Responsibilities
* Welcome guests on arrival and manage check-in/check-out procedures.
* Handle phone calls, emails, and guest enquiries promptly and professionally.
* Resolve guest issues, feedback, or complaints in a courteous and effective manner.
* Ensure all email queries are followed up and delegated tasks are completed.
* Maintain high standards during busy arrival and departure periods.
* Drive sales opportunities and deliver a high standard of service at the front desk.
* Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.
* Liaise with other departments, sister hotels, and central office teams.
* Manage billing, invoicing, and financial transactions accurately.
* Receive or redirect deliveries and manage front desk correspondence.
* Monitor compliance with Covid guidelines and hotel policies.
* Support management strategies for guest reviews and feedback.
* Report and follow up on maintenance issues to ensure timely resolution.
* Attend Front Office meetings as required.
* Undertake any other reasonable duties as directed by the Front Office Manager.
Experience & Skills Required
* Minimum 1 year's experience in a hotel reception role.
* Strong interpersonal and customer service skills.
* Ability to multitask, prioritise, and remain calm under pressure.
* Excellent communication skills, both verbal and written.
* Well-organised with keen attention to detail.
* Strong IT and administrative skills with a professional telephone manner.
* Fluent English (essential).
* A proactive team player with flexibility to work shifts (3 over 7 days).
What We Offer
* The opportunity to be part of a supportive and professional Front Office Team.
* A dynamic and fast-paced environment in one of Galway's most iconic hotels.
* Training and career development opportunities within our group.
* Competitive salary and benefits package.
* Incentive system.
* Meals on duty.
* Uniform.
#J-18808-Ljbffr