Customer Engagement Focuses on generating new pipeline by engaging with CXOs,information Technology Decision Maker (ITDM) and Business Development Manager (BDM)through territory planning, marketing signals and digital assets. Surfaces customer organization structure to identify decision makers leveraging partners and v-teams. Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement. Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process. Builds enough pipeline to have a growing and sustainable business every single quarter. Builds partner relationships to drive scale and revenue.Coaches and influences partners to consider different solution needs. Coordinates resources across teams to execute territory plans with partners. Demonstrated sales and negotiation experience with year-over-year growth OR Bachelor's Degree in Business Management, Information Technology, Marketing or related field AND several years of sales and negotiation experience or related work or internship experience with year-over-year growth OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND some sales and negotiation experience or related work OR equivalent experience Strong skills in digital engagement and managing relationships in complex, multi-stakeholder environments. Proficiency in leveraging digital tools to build customer relationships and execute account plans. Technology sales experience, ideally working with social impact or public sector organisations. Experience engaging and presenting at scale through digital platforms to business decision makers, including CXOs.