Parts & Service Coordinator
Location: Cork
Full-Time | Permanent | Training Provided
About:
A leading manufacturer of overhead cranes and lifting equipment, proudly established in 1979. Serving customers nationwide, design, build, and maintain a wide range of lifting solutions, with the majority of our equipment operating on 3-phase systems. Also supply various remote control units and accessories.
The Role:
We're looking for a Parts & Service Coordinator to join a busy, customer-focused team. This is a key role supporting both customers and the internal service team, managing sales enquiries, parts orders, and coordinating service callouts.
Key Responsibilities:
- Handling inbound sales calls for parts enquiries.
- Sourcing parts via online supplier portals (catalogue-based ordering system).
- Quoting parts to customers, providing lead times, and following up on orders.
- Quoting and scheduling service visits in coordination with our service team.
- Managing emergency breakdown callouts and dispatching service personnel.
- Processing online sales orders and managing component stock levels.
- Offering technical assistance on electrical-related queries where possible.
- Liaising with the service team on upcoming projects to ensure appropriate stock levels.
- Providing regular updates and reports to management, the service manager, and accounts.
Ideal Candidate:
- Background in electrical or industrial parts/equipment preferred.
- Excellent customer service and communication skills.
- Strong organisational ability and able to manage a fast-paced workload.
- Proactive, works well on own initiative, and thrives in a hands-on environment.
- Comfortable with online ordering systems and basic technical queries (full training provided).
Why Join Us?
- Established, reputable business with nationwide operations.
- Supportive team environment with full training provided.
- Opportunity to build your technical knowledge and progress within the business.