Service Manager Opportunity
Fitzpatrick's Garage Naas is seeking to appoint an experienced Service Manager to strengthen their Aftersales team.
We are a member of the Fitzpatrick's Garage Group, established in 1951 with Sales & Aftersales operations covering Kildare, Carlow, Offaly & Laois.
Our Service Department operates from modern, multi-franchise aftersales facilities with main dealer franchises for Hyundai and Opel, and we are authorised repairers for Toyota.
Key Responsibilities:
1. E nsuring the efficient running of our busy Service Department.
2. Managing workflow, work in progress, ensuring that operational & growth targets are achieved.
3. Working with senior management and the Sales & Aftersales teams to ensure company objectives are achieved.
4. Ensure all work is invoiced and warranty claims processed in a timely manner.
5. Managing and reporting on technician productivity and efficiency.
6. Assist with customer issues, providing technical information, costs, recommendations ensuring a high level of customer service.
7. Ensuring staff are up to date with technical and product knowledge as required.
8. Assist with implementing and managing our training plan.
9. Liaison with our Franchise partners to ensure operational & quality standards are achieved.
Requirements:
* A minimum of 3 years operational management of a busy Service Department in a main franchise dealer environment.
* Previous mechanical and/or workshop control experience.
* Be target driven, with a demonstrable track record of success.
* Have excellent communication and inter-personal skills with a strong focus on customer care and retention.
* The ability to work on your own initiative, while contributing significantly and enthusiastically to the successful running of our aftersales operations.
* Be computer literate with strong organisational skills, experience with Keyloop would be an advantage.
* Be self motivated, hard-working, and dedicated to achieving high standards and results.
Benefits:
* A generous benefits package reflecting the importance of the position and commensurate with their experience.
* A secure, permanent position in a company committed to growth and continuous training and development.
If you believe you can make a significant contribution to our business please apply by forwarding your CV.