Join Capita Ireland as a Customer Service Advisor – Clonakilty, Co. CorkAre you passionate about delivering excellent customer experiences? We're looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis.What's the role?You'll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression. Your role will be key in delivering a proactive and professional service that makes a real difference.Working hours:Monday to Friday, 8:00 AM – 4:00 PM - shift will be discussed20 hours per week – enjoy a great work-life balance with no weekend shiftsLocation:West Cork Business and Technology Park, Clonakilty, Co. Cork, P85 YH98Enjoy working in a scenic and peaceful location with a strong sense of community.Why join us?Be part of a collaborative and inclusive cultureGain valuable experience in a supportive environmentOpportunities for career growth within CapitaJob title:Customer Service AdvisorJob Description:What you'll be doing:Handle a high number of customer queries via telephone and complete administration tasksAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for:Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you?You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.Part time = €14040 per annum22 days annual leaveaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty moreWhat we hope you'll do next:Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.CEOFFICEHIGHLocation:Clonakilty,IrelandTime Type:Part timeContract Type:Permanent