Who we are:
Webdoctor is Ireland's leading virtual clinic in the provision of telemedicine services which allows for access to word-class medical care through computer, tablet or mobile phone applications.
What is the role?
Working within a remote team of nurses you will be providing a confidential and empathetic telemedicine consultation service for our customers providing advice on health queries or concerns over a 24/7 service and working with the Webdoctor team to look after the thousands of patients who use our service every week.
We provide a laptop with full training and support given. Competitive salary with benefits and the opportunity to deliver quality customer support from the comfort of your own home.
This is a part-time position of either 24 or 32 hours per week (three or four eight-hour shifts), starting immediately. Flexibility is required to cover morning, evening, and night shifts.
Job title:
Part-Time Nurse Advisor (Remote)
Reporting to:
Nurse Manager
Key responsibilities:
* Providing our customers with health related advice and information via telephone and email in an informed and empathetic manner.
* Build good relationships with customers by developing rapport, communicating clearly and accurately, using active listening and showing the ability to empathise.
* Maintaining clear accurate records on the platform after each point of customer contact.
* Communicating and sharing information with the Nursing team and wider medical group.
* Supporting the Doctor and Practice Manager teams at Webdoctor.
Ideal candidate:
* NMBI registered with 5+ years experience, with Previous Triage experience in a Clinical setting or Emergency Department.
* Have excellent written and verbal communication skills with fluency in English
* Have excellent computer skills and attention to detail.
* Be willing to undergo Garda Vetting
* Have exceptional organisational and time management skills.
* Demonstrate knowledge/experience of health education/promotion.
Benefits:
* Work from home
* Home office set-up.
* Webdoctor virtual doctor for you and your family.
* Discounted health insurance with Laya Healthcare
* Access to join Pension scheme with employer contributions
* Employee Assistance Programme
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.