Hotel Woodstock are currently recruiting for an experienced Hotel Receptionist to join our team. Please note that experience in a similar role is essential to this role.
Key responsibilities:
Customer care:
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
* To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc
* To assist guests at all times.
* To ensure all guest queries are handled promptly and efficiently
* To use initiative in relation to the speedy resolution of guests queries or problems
* To report on all guest feedback to a supervisor or Manager.
Standards:
* To carry out departmental standards in accordance with the SOP Manual
* To ensure Hotel standards are achieved at all times
* To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
Training:
* To attend all statutory training
* To attend other training sessions as per the departmental training plan or as when required by management.
* To assist as much as reasonable in the coaching and training of new staff.
Flexibility:
* To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
* To provide support where necessary in other areas of the Hotel
* To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
Health & Safety responsibilities:
* To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
* To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
* To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
* Hygiene
* Fire procedures
* Health and safety at work
* Security regulations
Communication:
* To maintain good liaisons and communications with management and all other departments
* To regularly attend monthly departmental meetings
* To offer any suggestions or ideas for improvement to head of department
* To attend any other meeting as necessary
Sales and costs:
* To assist in positively promoting sales within the department and maximize every sales opportunity.
* To assist in controlling departmental costs within the standards set by the departmental manager.
* To assist in stock control measures implemented, in order to achieve budgeted profit margins
* To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures
* To pass on any referred/sales leads to the sales department, to assist in sales as required
* To be aware of Hotel promotions or special activities going on in the Hotel/area
Other:
* To carry out any other reasonable tasks as requested by management.
Job Type: Part-time or Full - Time
Benefits:
* Company events
* Flexitime
* Food allowance
* On-site parking
Schedule:
* Monday - Sunday
* 8 hour shift
Supplemental pay types:
* Bonus pay
* Tips
Job Types: Full-time, Part-time
Pay: From €15.00 per hour
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Food allowance
* Gym membership
* On-site gym
* On-site parking
Ability to commute/relocate:
* Ennis, CO. Clare: reliably commute or plan to relocate before starting work (required)
Work Location: In person