Customer Service Executive (2 Opportunities)
Location: Hybrid (Killorglin, Co. Kerry)
3 Days Hybrid (if within commuting distance) | Once Monthly Onsite (if based further away, post-onboarding)
1 Permanent Role | 1 Fixed-Term Contract (12-Month Maternity Leave Cover)
About the Role
We are currently seeking two Customer Service Executives to join a dynamic and customer-focused team supporting clients across the healthcare sector. These opportunities include one permanent position and one 12-month maternity leave contract.
This is a fantastic opportunity to play a key role in delivering high-quality service, ensuring a seamless customer journey from initial enquiry through to order fulfilment.
Based in Killorglin, this role offers a flexible hybrid model — with 3 days onsite for those within commuting distance, or once-monthly onsite attendance for those located further afield following the onboarding period.
You will be at the heart of customer operations, combining strong communication, accuracy, and problem-solving skills to support both customers and internal teams.
Key Responsibilities
Deliver exceptional customer service across phone, email, and online channels
Manage customer queries with professionalism, empathy, and efficiency
Accurately process orders, quotations, returns, and purchase orders
Maintain high levels of data accuracy to support smooth operations
Proactively communicate with customers regarding order updates, delays, or issues
Collaborate with internal teams including sales, purchasing, accounts, IT, and warehouse
Support the sales team with administrative tasks such as quotations and order processing
Contribute to achieving team KPIs and supporting month-end activities
Identify process improvements and support continuous improvement initiatives
Participate in quality and compliance processes, including QMS and ISO standards
About You
Previous experience in a customer service role (healthcare or medical device sector an advantage)
Excellent communication skills with a professional and empathetic approach
Strong attention to detail and high level of accuracy
Ability to manage multiple tasks in a fast-paced environment
Calm, resilient, and solutions-focused when handling customer queries
Strong problem-solving skills with a proactive mindset
Proficient in Microsoft Office, particularly Excel
Self-motivated with the ability to work independently and as part of a team
Why Apply?
Flexible hybrid working model with strong work-life balance
Opportunity to work within the growing healthcare sector
Collaborative and supportive team environment
Opportunity to contribute to continuous improvement and operational excellence
For a confidential discussion and more information, please contact:
jessica.kennedy@collinsmcnicholas.ie
021 2427110
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