Job descriptionWe have exciting new opportunities to join our team this year, working from our offices in WaterfordA keen eye for details and ability to work on your own initiative is a mustIntegrity, innovation, collaboration, empathy and excellence are values that we ascribe to, and we are looking for individuals who reflect these values in all that they do.We deliver excellent customer service to patients across the US and Ireland, and would love the opportunity to meet you and see if you are the missing piece of the puzzle to complete our team There are multiple positions available, and we are already reviewing applications so that we can set up interviews.Shift pattern:8 hour shifts, falling between 12pm- 12pm Monday to Friday, 12pm - 7pm on Saturdays on rotationThis is an onsite role.Receiving inbound calls for general information and assistanceScheduling medical appointments for patientsEnsuring the best customer service for all callersResolving caller requests efficientlyAccurately entering data into multiple systemsTaking high volumes of calls daily and ensuring that quality checks are adhered to on all callsRequirements:Exceptional customer service skillsEmpathy and the ability to soothe anxious callersPrevious customer service experience (face to face or contact centre)Excellent communication skills, both written and verbalFluent English and the ability to relay information to callers in an easily understood mannerAbility to multitaskComputer literacy and ability to learn new systemsAdaptability to changes in processes and proceduresBenefits:On site parkingSpecsavers vouchersEAP Program through ZevoHealth20 days Annual leave per yearEmployee discountsInternal learning structure with many courses to choose fromInternal progression opportunities – most of our support staff have started out on the phonesIf your cv catches our eye, we will send you an application and a competency based assessment. Based on the results, we will be in contact in order to set up interviews and hopefully you will be on your way to joining a growing company, bursting with opportunityRelateCare is an ISO 27001 certified company, and you are expected to comply with all relevant policies as part of your day-to-day role to ensure compliance with the standard and ultimately play your part in retention of our ISO certification.Job Types: Full-time, PermanentBenefits:Bike to work schemeEmployee assistance programEmployee discountOn-site parkingSchedule:8 hour shiftMonday to FridayWeekend availabilityAbility to commute/relocate:Waterford X91 F720: reliably commute or plan to relocate before starting work (required)Experience:call centre environment: 1 year (preferred)customer service: 1 year (required)Work authorisation:Ireland (required)Work Location: In person