Lock Doctor are Ireland's largest locksmiths, providing 24 hour call out services to domestic, commercial and auto customers through our fleet of specialist mobile technicians and retail shops.We require an experienced Operations Assistant to join our team in Limerick. The role will involve working with the Operations Manager to deliver a smooth and efficient service that exceeds expectations and the needs of our customers through our technicians, fleet of specialist vehicles and retail stores. The successful candidate will have a passion for customer service and a proven track record in service delivery, be ambitious and highly motivated.ResponsibilitiesProvide top class customer serviceResponsible for rapid service delivery, lead generation and planning of daily operationsEnsure service, operational and financial targets are being achievedPerformance reporting - Customer service team and mobile techniciansDeal with escalated customer requirements as an urgent priorityContribute in daily review meetings to ensure all requests are assigned and updated throughout the processManage mobile technicians and ensure everyone is fully equipped to deal with all service requirementsPromote products and services to enhance turnoverReview results; implement system improvements, policies, and proceduresReport to Operations Manager and senior managementEssential RequirementsTrack record in working with a team within a customer focused environmentMotivated positive attitudeAbility to manage multiple priorities and tasks; proven strong organization and project management skills in a fast-paced environmentStrong IT skillsExcellent communication skills both written and oralExcellent attention to detailFlexible, confident and can do attitudeMust be willing to work flexible hoursDesirable RequirementsFleet managementTrack record in driving change and removing hurdles in fast paced environmentJob Type: Full-timePay: From €35,000.00 per yearAbility to commute/relocate:Ashbourne Business Park, Dock Road, CO. Limerick: reliably commute or plan to relocate before starting work (preferred)Education:Advanced/Higher Certificate (preferred)Experience:Operations: 3 years (preferred)Language:English (required)Work Location: In person