Job Title: Front Office Manager
Location: Kinsale, County Cork
Role Type: Full-time, Permanent
Reports To: Rooms Division Manager (or General Manager / Deputy GM as appropriate)
About the Role
The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Front Office Manager to join their team in Kinsale.
You will lead the front office team in delivering exceptional guest experiences in a luxury spa hotel setting. You will oversee all front office operations including check-in/check-out, reservations, guest services, and concierge. Your role will also involve training, coaching staff, ensuring service standards, liaising with other departments (housekeeping, maintenance, F&B) and helping drive operational efficiencies. You will act as the face of the hotel's first impression and ensure smooth, high-quality customer service throughout.
What's in It for You?
* Working in a beautiful resort/hotel & spa in a prime location on the coast.
* Up to €40,000 salary and benefits package.
* Staff perks: e.g. discounts on accommodation, dining & spa, free or discounted parking, possible staff accommodation, leisure club / wellness facilities.
* Opportunities for professional development and growth.
* Being part of a high-standards team with strong guest service culture.
Key Responsibilities
* Manage all front office operations: reservations, reception, concierge, guest services.
* Ensure high standards of customer service throughout check-in/out, enquiries, special requests.
* Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development.
* Maintain and monitor front office financials: cash handling, billing, night audit, folio reconciliation.
* Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time.
* Handle guest feedback and complaints, ensuring prompt resolution and follow-up.
* Ensure adherence to hotel property management system (PMS), reservation systems and other tech/tools (Opera or equivalent).
* Maintain front office standards, procedures, SOPs; ensure compliance with health & safety, fire/emergency protocols.
* Be "on call" or act as Manager-on-Duty when required, including evenings / weekends / public holidays.
* Monitor and report occupancy, revenue, guest satisfaction metrics; implement improvements.
* Drive a culture of teamwork, excellence, and guest centricity.
Key Requirements
* Minimum of 2-3 years' experience in a management or supervisory role on a front desk in a hotel (ideally 4-star or higher / spa hotel).
* Strong leadership skills; experience in training and developing staff.
* Excellent communication & interpersonal skills; ability to stay calm under pressure.
* Solid experience with PMS software (Opera, Hotsoft or equivalent) and reservation systems.
* Strong organisational skills, attention to detail, ability to multitask.
* Flexibility to work shift hours, including evenings, weekends, and public holidays.
* Guest-focused mindset; problem solver with ability to resolve issues in a positive, professional manner.
* Good standard of computer skills (MS Office etc.).
* Desirable: previous experience in spa / resort settings; multilingual skills; experience dealing with VIP / corporate guests; revenue or yield management knowledge.
Skills
* Time Management
* Communication
* Organisation
Benefits
* Accommodation provided
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