Job Summary
The role of Team Lead is responsible for the management of a Central Support team consisting of approximately 7-10 team members. The individual will support the Operations Manager to achieve sales targets and orders for the division.
Responsibilities
1. Manage the daily operation of a team of coordinators, responsible for deploying engineers in the field, ensuring logistics and parts availability, generating invoicing transactions, order acceptance, resource planning, operational and tendering support, and delivering a positive customer experience.
2. Assume line management responsibility for allocating workloads to cover planned and unplanned absences, evaluating performance reviews, participating in recruitment selection, and ensuring departmental personnel follow established policies and procedures.
3. Restructure workloads to advance the organization from a business unit focus to a customer-focused setup and organization.
4. Drive the team to achieve results in line with forecasted revenue/orders for each period and proactively identify opportunities.
5. Perform quality control checks ensuring tasks are completed to agreed service level agreement timescales and accuracy of tasks measured.
6. Review financial exception reports ensuring corrective action and escalating common themes to the departmental manager for review and change implementation.
7. Implement and deliver training programs to meet staff development and upskilling requirements.
8. Aware of health and safety and promote safe behaviors within the team aiming for zero incidents.