Retail Operations Manager
We seek an accomplished Retail Operations Manager to lead our team with energy, focus, and commercial acumen in a fast-paced retail environment.
This is a hands-on leadership position ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding customer expectations.
* Establish and maintain high standards for overall store performance, visual presentation, and merchandising to deliver a consistent and engaging customer experience.
* Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong service culture throughout the team.
* Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements.
* Lead, support, and develop your team by providing ongoing training, regular feedback, and clear expectations for performance and conduct.
* Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed.
* Assign roles and responsibilities based on individual team members' strengths and experience, supporting efficient daily operations.
* Manage stock levels, oversee inventory processes, and take ownership of store profitability and cost control.
* Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management.
* Foster a collaborative team-oriented environment by prioritizing collective success and shared goals above individual interests.
Skillset:
* A minimum of 5 years' experience managing teams of 10 or more in a retail environment.
* Proven ability to lead, motivate, and develop high-performing teams.
* Strong commercial understanding with a track record in analysing sales and improving store performance.
* Experienced in rota planning and long-term resource management.
* Clear ability to deliver exceptional customer service across the entire team.
* Confident in making independent decisions in a fast-paced customer-driven environment.
* Familiarity with Planograms, including interpretation and implementation.
* Excellent communication and interpersonal skills.
Benefits:
A comprehensive benefits package.