Field Service Engineer
Location:
Dublin, Ireland
Type:
Permanent
Job Description:
Our client, a technology-driven organisation, is seeking an experienced Field Service Engineer to deliver both on-site and remote IT support services. This role involves a blend of desk-based technical assistance and field engineering, providing support across a wide range of systems, applications, and end-user environments. This is not a consultancy or MSP role — you'll be part of a dedicated in-house IT team.
Key Responsibilities:
* Provide 1st and 2nd line support via phone, email, and remote access tools.
* Attend client sites to diagnose and resolve hardware, networking, and software issues.
* Support and maintain desktops, laptops, printers, and mobile devices.
* Administer and manage Microsoft 365, Windows environments, Azure, and Active Directory.
* Troubleshoot business-critical applications and core IT systems.
* Manage user account provisioning, updates, and patch management.
* Document incidents, solutions, and technical changes clearly and accurately.
* Escalate complex technical issues to senior engineers or external vendors when required.
* Deliver excellent customer service and communicate professionally with end-users.
Experience Required:
* At least 2 years' experience in IT support, ideally in a helpdesk and/or field engineering capacity.
* Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
* Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
* Practical experience in troubleshooting and repairing IT hardware and peripherals.
* Familiarity with helpdesk/ticketing systems.
* Strong analytical, problem-solving, and communication skills.
* Ability to work independently, prioritise tasks, and manage time effectively.
* Full driving licence and access to personal transport (essential for field duties).
Desirable Skills:
* Experience supporting label printers and barcode scanners.
* Familiarity with FreshService or similar IT service desk tools.
* Exposure to Microsoft Intune or other MDM platforms.
* Working knowledge of Linux/macOS operating systems.
* Basic SQL querying and data analysis.
* Understanding of API integrations (REST/SOAP).
* Previous exposure to ERP systems (e.g., Infor M3).
* Awareness of ITIL processes and frameworks.
* Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco, ITIL).
Educational Requirements:
* A recognised third-level qualification in Computer Science, IT, or a related discipline.
Working Hours & Benefits:
* Hybrid working
– flexibility to split your time between home and office.
* Work–life balance
– Monday to Friday schedule with flexibility
* Permanent in-house role
– not a consultancy or MSP, you'll be part of the company long-term.
* Career growth
– opportunities for professional development.
* Great package
– competitive salary, bonus scheme, pension, and life assurance cover.
HOW TO APPLY:
If you are interested in this role, please apply with your updated CV.