Role Objective
To own and strengthen customer relationships by driving successful onboarding, product adoption, and long-term value realization, while ensuring high customer satisfaction, renewals, and growth through proactive engagement, data-driven insights, and trusted partnership.
Key Responsibilities
* Serve as the primary point of contact and trusted advisor for assigned customer accounts, owning overall account health, renewals, retention, and growth.
* Understand customer business strategy and risk management posture, and lead customers through all phases of implementation using the Supply Wisdom Customer Success methodology.
* Build strong, long-term customer relationships to drive advocacy, satisfaction, and measurable outcomes.
* Drive product adoption and long-term value realization by proactively analyzing usage, feature adoption, and customer behavior to identify opportunities and risks.
* Develop and execute end-to-end customer engagement strategies, identifying white space and expansion opportunities.
* Collaborate cross-functionally to ensure seamless communication, timely issue resolution, and alignment on customer needs.
* Prepare and deliver customer-facing and internal presentations, reports, and insights to ensure stakeholder alignment.
* Advocate for customers internally by synthesizing feedback, recommending product or process improvements, and influencing outcomes.
* Monitor key performance metrics, including renewals, NPS, adoption, and sales performance, and drive timely interventions as needed.
Qualifications & Skills
· years B2B customer support or account management experience, preferably in risk management, supply chain or vendor management, Procurement, Technology/SaaS solutions
· A strong background in building and maintaining relationships with key business clients
· In-depth knowledge of client relationship management strategies
· Superb interpersonal, communication, and collaboration skills
· Great problem-solving and analytical abilities
· Excellent organizational and time management skills
· Strong negotiation skills with a problem-solving attitude
· Hands on experience with CRM software and Account Management systems
· Good understanding of NPS model.
Our Commitment to You:
We offer a competitive salary and generous benefits. In addition, we offer a vibrant work environment, a global team filled with passionate and fun-loving people coming from diverse cultures and backgrounds.
Perks & Benefits:
Small things we've done to ensure we take care of our wellness, learning & keep things fun: -
* Health Insurance: Comprehensive health and accident coverage for peace of mind.
* WFH Budget: Get equipped with a budget for your home office setup - whether it's a standing desk or cool gadgets, you're covered.
* Quarterly Team Fun: Enjoy team lunches and bonding activities every quarter.
* Personal Development: We support your growth with sponsorships for courses, conferences, and books.
If you are looking to make an impact in delivering market-leading risk management solutions, empowering our clients, and making the world a better place, then Supply Wisdom is the place for you. You can learn more at and on LinkedIn.