Head of Key Accounts for the South/South West region is required by a busy construction related organisation.
About the Role
The Head of Key Accounts will lead the strategy, growth, and development of the most important B2B client relationships across Ireland. Reporting to the Managing Director and operating within the construction, engineering & automotive sectors, this role is responsible for maximizing revenue, enhancing customer satisfaction, and ensuring long-term partnerships with major national and regional clients. Candidates should be based in the South/South-West of the country who are ready for a new career challenge.
Responsibilities
Strategic Leadership
* Develop and execute a nationwide Key Account strategy aligned with the company's growth objectives across various industry sectors.
* Identify new commercial opportunities within existing accounts, including product diversification and service expansion.
* Provide strategic guidance to the leadership team on market trends, customer needs, and competitive activity within Ireland.
Client Relationship Management
* Act as the senior point of contact for high-value B2B clients, building trusted and long-term relationships.
* Conduct regular on-site visits nationwide to understand client operations, project pipelines, and technical requirements.
* Oversee contract negotiations, framework agreements, pricing strategies, and service-level commitments.
* Ensure timely resolution of issues and act as an escalation point for complex customer needs.
Business Growth & Performance
* Develop detailed account plans and revenue forecasts for all key accounts using CRM software.
* Work closely with the Sales, Supply Chain, and Operations teams to ensure coordinated delivery of customer solutions.
* Monitor account performance, identify potential risks, and implement corrective actions where necessary.
* Drive growth through cross-selling and up-selling across our product and service portfolio.
Industry & Sector Alignment
* Maintain up-to-date knowledge of various industry sectors including Government and semi state institutions.
* Monitor upcoming infrastructure projects, tender opportunities, and regulatory changes influencing customer demand.
Team Leadership
* Lead and develop the Key Account Management team, ensuring capability, performance, and commercial acumen.
* Set clear KPIs for revenue growth, customer satisfaction, contract renewal, and strategic expansion.
* Support the team with coaching, training, and development plans to ensure continuous improvement.
Qualifications
* 5+ years' experience in senior account management, commercial leadership, or B2B sales within relevant industries.
* Bachelor's degree in business, Engineering, Construction Management, or related field; advanced degree is an advantage.
* Demonstrated success managing national or enterprise-level accounts.
* Strong understanding of Irish industrial markets, project cycles, and supply chains.
* Proven negotiation skills and experience managing large contracts and multi-year agreements.
* Excellent communication, analytical, and interpersonal skills.
* Full driving licence and willingness to travel nationwide.
Required Skills
* Commercial and strategic acumen
* Industry knowledge
* Leadership & team development
* Customer-centric mindset
* Advanced negotiation skills
* Relationship building & stakeholder management
* Data-driven decision-making
* Problem-solving and solution design
* Computer literate including working with digitally based ordering systems, Microsoft office, CRM software an advantage.