Define program roadmap, scope, milestones, RACI, and governance for ISO ***** & ISO *****.
Establish steering committee cadence; manage risks, issues, dependencies, and change requests.
Own budget, resourcing, and vendor relationships.
ISO/IEC ***** (ITSM) - Process Implementation
Baseline current IT maturity; conduct gap analysis against ISO ***** and ITIL 4 practices.
Design and implement core processes ensuring that all IT processes and procedures are properly regulated and documented (with procedures, KPIs, roles, tool workflows etc.).
Incident & Major Incident Management
Request Fulfilment / Service Request Management
Problem Management
Change Enablement / Change Management (including CAB)
Service Asset & Configuration Management
Knowledge Management
Service Level Management
Release & Deployment Management
Capacity, Availability, Continuity, and Supplier Management
Service Catalogue & Portfolio Management
Work with IT Team to align IT tooling (records, approvals, audit trails).
Work with IT Team to define service measurement framework, dashboards, and continual improvement registers.
ISO/IEC ***** - Implementation & Certification
Baseline current IS maturity; conduct gap analysis against ISO ***** requirements
Define IS scope, context, interested parties, and risk methodology; establish governance.
Perform risk assessment & treatment plan; maintain the risk register and Statement of Applicability.
In conjunction with relevant stakeholders, draft and implement policies, standards, and procedures aligned to Annex A controls
Define control owners, metrics, and evidence collection; integrate IS with IT processes.
Coordinate internal Self assessments / audits, management reviews, corrective actions, and certification audit readiness
Integration, Tooling & Enablement
Map IT processes to IS controls (e.g., Change Management ? Secure Configuration; Incident ? Security Incident; Supplier Management ? Third-Party Risk).
Drive training & awareness for process adoption and control execution across teams.
Establish KPI dashboards and management reporting.
Run corrective & preventive actions, lessons learned, and improvement initiatives.
Prepare and lead pre-assessments, Stage 1 & Stage 2 certification audits; address nonconformities.
Team
Establish a strong knowledge and understanding for IT governance topics within IT
Create a collaborative mindset and approach around IT Governance in the overall IT team.
Work with all IT colleagues and customers to implement the IT governance rules
Regulations / Compliance
Ensure processes are in place to ensure compliance with all required external regulations (e.g. NIS2)
Implement a process to monitor compliance with all implemented IT & Security processes / procedures
Candidate Summary
An experienced IT and IS Governance Manager with a strong track record in:
Leading and implementing ISO*****/ITIL 4 and ISO***** processes & requirements
Achieving and maintaining ISO***** certification
You will have a strong experience of IT governance, ITIL best practices and IT project Management and have held a similar position for over 5 years.
Being able to structure and motivate your peers and their colleagues and operating across multiple layers of stakeholders will be critical in this role.
A strong presence and ability to work well with others to influence, collaborate and engage with multiple stakeholders is also required.
Prior experience working in a PE owned organisation would be desirable.
Skills and Experience
In-depth knowledge and experience of IT regulations and organisation
In-depth knowledge and experience of creating best-in-class ITIL IT processes and their implementation
In-depth knowledge and experience of ISO***** Annex A Controls and their implementation
Strong people skills focused on developing peers and their associates toward working with structured processes and based on process KPIs
Understanding of business value created by IT, specifically in the area of IT Governance
Qualifications
Graduate qualification or Masters ideal, proven track record of successfully holding similar roles also acceptable.
ITIL or other ITSM certifications as well as IT project management certifications is a plus.
Location
The role will be based in Dublin Ireland
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This position was posted on 05 Feb ****
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