Job Title: Quality Assurance Director
Job Description:
The primary goal of this role is to ensure the highest standards of care and support for young people while maintaining full regulatory compliance at all times.
Key Responsibilities:
* Oversee quality assurance and governance across all centres, ensuring services remain inspection-ready.
* Monitor and review personnel files, resident care plans, training audits, maintenance, health and safety, fire safety, and medication records.
* Produce regular compliance and risk reports for senior management.
* Manage resources and budgets to support safe, effective care delivery.
* Ensure full compliance with National Standards, safeguarding legislation, child protection law, and HIQA/TUSLA regulations.
* Support Centre Managers and Deputies in embedding governance and risk management practices.
* Oversee the safe management of complaints, incidents, and critical events.
* Provide reports on resident experiences and outcomes.
* Provide strong leadership across residential services, embedding the organisation's model of care.
* Promote a culture of accountability, learning, and continuous improvement.
* Liaise with social work departments, the HSE, Tusla, and other professionals to ensure coordinated care.
* Lead, support, and develop multidisciplinary teams through effective workforce planning, recruitment, and performance management.
* Foster a culture of inclusiveness, professional development, and staff wellbeing.
* Ensure all training needs are met and source bespoke training where required.
Requirements:
* Bachelor's degree in Social Care, Health & Social Care, Nursing, Psychology, or a related field (Master's or management qualification desirable).
* 4-5 years' experience in residential care, child/youth services, or healthcare, with at least 3 years in management.
* Proven track record managing teams, driving compliance, and embedding governance systems.
* Strong knowledge of safeguarding, child protection, HIQA/TUSLA regulations, and national care standards.
* Skilled in risk management, auditing, and quality assurance.
* Excellent written and verbal communication skills, with the ability to engage staff, families, and external agencies.
* IT proficiency, including Microsoft Office and report preparation.
* Full driving licence and flexibility to travel weekly to centres.