Hotel Operations Manager Job Description
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* Hotel Operations Manager plays a vital role in the smooth operation of a hotel. They oversee daily hotel operations and support the General Manager.
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Responsibilities:
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* Lead and mentor department heads across F&B, Rooms Division, Front Office, and more.
* Drive a culture of excellent customer service and guest satisfaction.
* Monitor and improve operational efficiency, cost control, and service standards.
* Support staff development, training, and internal succession planning.
* Ensure compliance with health, safety, and brand standards.
* Help deliver on strategic and financial targets for the hotel.
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Requirements:
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* Previous experience as an Operations Manager, Deputy GM, or senior hotel manager is required.
* A strong background in hotel operations, including food and beverage and rooms, is essential.
* Excellent people management and communication skills are necessary.
* Results-driven, commercially aware, and customer-focused individuals should apply.
* Able to lead large teams in a fast-paced environment.
* Strong organisational and problem-solving skills.
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Benefits:
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* Bonus scheme available.
* Pension scheme offered.
* Discounted hotel accommodation rates for employees and family.
* Food and beverage discounts across all hotel properties.
* Staff meals provided while on duty.
* Cycle to Work and transport support schemes.
* Employee Assistance Programme.
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This is a fantastic opportunity to join a leading hotel group known for its commitment to service excellence and career development.
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