About the Company Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences.
Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimised to improve operational efficiencies, whilst maintaining compliance.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
About the Role Install, configure, and maintain hardware and software components on Windows workstations to ensure smooth usability for end users.
Responsibilities Troubleshoot hardware and software issues for Windows workstations, including mobility support and device management.
Apply practitioner-level expertise in SCCM **** and Microsoft O365 for system deployment and management.
Use command-line tools and scripting to remotely install, configure, and manage applications.
Perform basic hardware repair and replacement for laptops, desktops, and iPads.
Upgrade systems and software across devices to meet client compatibility and compliance standards.
Install, configure, and upgrade antivirus solutions to maintain client-defined security standards.
Conduct testing and evaluation of new hardware and software for Windows environments.
Provide end-user support and serve as the first point of contact for incident reporting and ticket resolution.
Maintain strong working relationships with internal departments and colleagues.
Execute daily ticket and queue management activities.
Manage IT inventory, including forecasting monthly requirements and coordinating hardware procurement.
Track vendor shipments and follow up on delivery status for ordered hardware.
Perform basic network tasks including rack-and-stack of network devices, power reading, cable testing, hardware reboots, and participation in power shutdown/maintenance activities.
Be flexible to travel to customer locations based on business needs.
Work with ServiceNow or equivalent ITSM tools for incident and request management.
Demonstrate strong customer support skills with a minimum of 2 years of desk-side support experience.
Possess required local language skills as mandated by the customer/site.
Perform smart hand support in coordination with Network infrastructure team.
Required Skills Strong customer support skills with a minimum of 2 years of desk-side support experience.
Preferred Skills Possess required local language skills as mandated by the customer/site.
Skills: It Support It Technician Pharma GMP gxp