Overview
Join to apply for the Customer Service Representative role at Beauparc
Base pay range
$31,590.00/yr - $32,000.00/yr
Responsibilities
* Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
* Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
* Demonstrate knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.
* Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
* Process customer-related queries and requests efficiently and consistently.
* Thrive in a flexible, multi-skilled environment and contribute positively to the team.
* Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.
Skills Required
* Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
* Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy.
* Strong knowledge retention ability to provide accurate and detailed information to customers.
* Attention to detail to ensure precise and thorough customer service.
* Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
* Excellent organisational skills to manage tasks and prioritise effectively.
* Proficient computer skills to navigate customer service systems efficiently.
* Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
* Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
* Demonstrated ability to perform under pressure and remain calm and composed.
* Flexibility to adapt to different tasks and responsibilities within the working environment.
Schedule
Monday to Friday
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service, Administrative, and Consulting
* Industries
* Utilities
#J-18808-Ljbffr