Job description:Purpose of the JobJoin a large custom clearance department and help it develop and grow in your new role as Customer Office Supervisor. Support a team completing over 100,000 declarations per annum as you utilise a combination of customs clearance knowledge and people skills, ensuring an efficient flow in a fast paced environment. Monitor volumes, ensure resources are efficiently allocated, proactively plan for operational issue and act as a point of escalation for customs challenges.Job DescriptionSupervise and support the Data Entry team on daily tasks, activities, and queriesAct as point of escalation for issues within the departmentOnboarding and training of new staffDelegate declaration assignment in timely and fair manner to meet business timelinesReview processes and procedures to maximise efficiency and eliminate duplicationImplement customer authorisations ensuring correct clearance procedures are followedEnsure company processes and procedures are adhered toIdentify new process flows and methods of working to enhance business performanceDevelop intimate knowledge of specific customer requirements to ensure effective and efficient delivery of tasksSupport the Clearance Manager in the delegation of daily tasks, fairly and equally amongst team membersEnsure accurate input of Customs data into management systemCollaborate with operational teams to ensure correct information available in a timely mannerAttend meetings and scheduled trainingGenerate customs reports and ad hoc reportsSupport the team in carrying out daily tasks and provide cover as necessaryJob Requirements - Experience and EducationExperience of Customs procedures and requirements is essentialPrevious experience leading a team desirableStrong interpersonal skills with ability to manage an improve team performanceMethodical with excellent attention to detailAbility to work in a fast-paced environment and meet deadlinesAbility to prioritise tasks and delegate workloadProactive and responsible, taking personal ownership of tasks and solutionsStrong verbal and written communication skills essentialFlexible and adaptableLeadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus